Incident Reporting System

To create a new warranty claim or to inquire for Technical assistance please create an online Incident Report.


Create an Incident Report


Telma Warranty Procedure

For details on how Telma processes your warranty claim, and for SRT (Standard Repair Times) please view our Warranty Guidelines.


TL101006 Telma Warranty Guidelines


Telma Product Return Form

All warranty product must be returned to Telma. Use the following document as a packing slip when returing product to Telma. (Please write your Incident ID# in bold marker on the outside of the shipping box!)


TL101007 Telma Product Return Form


Installation Measurement Checklist

For mechanical problems with the retarder, a measurement checklist will need to be submitted to Telma. This provides the driveline angles and measurements to verify proper installation. (Physical measurements are not needed for electrical problems)


TL103032 Retarder Installation Checklist