Incident Reporting System

To create a new warranty claim or to inquire for Technical assistance please create an online Incident Report. 

• Create an Incident Report

Telma Warranty Procedure

For details on how Telma processes your warranty claim, and for SRT (Standard Repair Times) please view our Warranty Guidelines.

•   TL101006 Telma Warranty Guidelines

Telma Product Return Form

All warranty product must be returned to Telma.  Use the following document as a packing slip when returing product to Telma. (Please write your Incident ID# in bold marker on the outside of the shipping box!)

•   TL101007 Telma Product Return Form

Installation Measurement Checklist

For mechanical problems with the retarder, a measurement checklist will need to be submitted to Telma. This provides the driveline angles and measurements to verify proper installation. (Physical measurements are not needed for electrical problems)

•   TL103032 Retarder Installation Checklist

Meritor OnTrac Instructions

• Continue to Meritor OnTrac Web Site

Quick Links

• Telma Training
  • Online Documentation Training
  • Online Training Videos
  • Driver's Instruction Video

• Spare Parts Catalogs
  • Axial Series (chassis mounted retarders)
    • AD Series   
    • AC Series   
    • CC Series   
  • Focal Series (axle mounted retarders)
    • FN, FP, FV Series   
  • Relay Box (BAC, Part # JD331121)
    • Relay Box Spare Parts